Last Updated: 28 October 2026
1. Introduction
K&M Removals (“we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you share with us. We provide residential, commercial, interstate, and piano removal services across Canberra and surrounding areas.
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, submit a quote request, contact our team, or use our removal services.
We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where applicable.
2. Information We Collect
We may collect the following types of personal information when you interact with our website or services:
- Personal details: First name, last name, and other identifying information you provide.
- Contact information: Email address and phone number.
- Moving details: Your moving date, pickup address or location, destination address or location, selected service, and other details relevant to your relocation.
- Enquiry information: Messages, special requests, and other information submitted through our contact or quote request forms.
- Website usage information: Technical information such as IP address, browser type, device information, pages visited, and interactions with our website, where collected through website technologies or analytics tools.
You may choose not to provide certain information. However, we may be unable to prepare an accurate quote or provide the requested services without the necessary details.
3. How We Use Your Information
We use the information we collect for legitimate business purposes, including:
- Responding to enquiries and quote requests.
- Preparing estimates and arranging removal services.
- Coordinating pickup, transportation, and delivery.
- Communicating with you about bookings, schedules, and service updates.
- Providing customer support and resolving complaints.
- Improving our website, services, and customer experience.
- Maintaining business records and meeting applicable legal obligations.
- Sending promotional communications where permitted by law and, where required, with your consent.
We do not use your personal information for purposes unrelated to our business without an appropriate legal basis or your consent where required.
4. How We Share Your Information
We do not sell your personal information to third parties.
We may share relevant information with trusted third parties when reasonably necessary to operate our business or provide our services. These may include:
- Service providers: Website hosting companies, email providers, form processing services, and IT support providers.
- Moving and operational partners: Contractors or service partners involved in completing your relocation, where applicable.
- Analytics and advertising providers: Services that help us understand website performance or manage advertising, if these tools are used on our website.
- Professional advisers: Legal, accounting, insurance, or other professional advisers when necessary.
- Government authorities: Regulators, law enforcement agencies, or other parties when disclosure is required or authorised by law.
We take reasonable steps to ensure that personal information shared with service providers is handled appropriately.
5. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve functionality, understand visitor behaviour, remember preferences, and measure website performance.
These technologies may collect information about how visitors use our website. If analytics, advertising, or other tracking tools are enabled, they may process certain technical information in accordance with their own privacy policies.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website features.
6. How We Protect Your Information
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure.
These measures may include appropriate website security controls, access restrictions, secure systems, and administrative safeguards.
However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, but we work to maintain appropriate safeguards for the information we collect.
7. How Long We Retain Your Information
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our services, maintain business records, resolve disputes, and comply with applicable legal requirements.
When personal information is no longer required and we are permitted to dispose of it, we take reasonable steps to securely delete or de-identify it.
8. Accessing and Correcting Your Information
You may request access to the personal information we hold about you and ask us to correct information that is inaccurate, incomplete, or out of date.
To make a request, please contact us using the details provided in the Contact Us section below. We may need to verify your identity before processing your request.
We will respond to requests in accordance with applicable privacy laws. In certain circumstances, access may be restricted where permitted by law.
9. Third-Party Websites
Our website may contain links to third-party websites, including social media platforms such as Facebook, Instagram, and LinkedIn.
These websites operate independently and have their own privacy policies and practices. We are not responsible for the privacy, security, or content of third-party websites.
We recommend reviewing the relevant privacy policies before providing personal information to those services.
10. Overseas Disclosure
Some third-party service providers we use may store or process personal information outside Australia.
Where this occurs, we take reasonable steps to handle the information in accordance with applicable Australian privacy requirements. The location and handling of information may depend on the providers and technologies used on our website.
11. Your Privacy Rights
Depending on the circumstances and applicable law, you may have the right to:
- Request access to personal information we hold about you.
- Request corrections to inaccurate or outdated information.
- Withdraw consent for certain uses of your information where consent is the basis for processing.
- Opt out of marketing communications.
- Make a privacy complaint if you believe your information has been handled improperly.
If you receive marketing emails from us, you can use the unsubscribe option where available or contact us directly to request that promotional communications stop.
12. Privacy Complaints
If you have a concern about how we have collected, used, stored, or disclosed your personal information, please contact us using the details below.
We will review your complaint and make reasonable efforts to respond and resolve the matter.
If you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC), subject to its applicable requirements.
Website: https://www.oaic.gov.au/
13. Children’s Privacy
Our website and removal services are intended for individuals arranging household, business, or other moving services. We do not knowingly collect personal information directly from children unless necessary and appropriate in connection with a service arranged by a parent, guardian, or responsible adult.
If you believe a child has provided personal information to us unnecessarily, please contact us so we can assess the situation.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, technology, or applicable laws.
Any updates will be published on this page, with the revised date shown at the top. We encourage you to review this policy periodically.
15. Contact Us
If you have any questions about this Privacy Policy or how K&M Removals handles your personal information, please contact us:
K&M Removals
Phone: +61 431 469 073
Email: info@kmremovals.com.au
Address: 566 Cotter Rd, Holder ACT 2611, Australia
Website: K&M Removals
We welcome your questions and will make reasonable efforts to address your privacy concerns.